Please verify the type of DiaShield-Slim: t:slim x2 waterproof insulin pump case is compatible with your insulin pump before purchase. DiaShield - Slim is currently compatible with the Tandem t:slim X2 insulin pump only.

No. DiaShield-Slim: t:slim x2 waterproof insulin pump case is IPX7 rated and protects from water ingress at 1 meter in depth for up to 30 minutes. Full waterproofing requires appropriate Vaseline application and case integrity as outlined in the instructions for use (IFU). Significant force to the case from activities like surfing or wakeboarding could jeopardize case integrity. Please read the Instructions for Use for additional information regarding appropriate environments for the case. Do not fully submerge your case or expose to water without applying Vaseline as instructed.

If the IFU is followed and there is no physical damage to the product or excessive wear and tear, and the case still fails to prevent the ingress of water, we will replace your case for free within one year of purchase of the product.

Yes, it is important to keep the rubber gasket areas clean. If dust or debris are introduced to the case when it is opened, this may compromise the case’s ability to effectively prevent ingress of water. Always clean the rubber areas prior to each use, and prior to the application of Vaseline. Inspect all sides of the top and bottom housing for cracks, scratches, foreign objects (dust, lint) or other damages that may compromise its water resistance prior to each use. Do not use your case if damage is found or your case fails to prevent water ingress during initial testing prior to use.

No. It is critical that the tubing sits entirely within tubing track. Rotate the luer lock to ensure the tubing sits in the trench. Full waterproofing cannot be maintained if tubing sits outside of the tubing track.

Prior to each use the case must be inspected to ensure there is no dust, debris, or foreign objects that could impair the cases ability to prevent the ingress of water. Do not use your case if damage is found or your case fails to prevent water ingress during initial testing prior to use.